Age Restriction NoticeBy placing an order on our website, you confirm that you are at least 18 years old.Order ProcessingAll orders are processed within 2–5 business days after payment confirmation.Due to the nature of our products, all sales are final once shipped.Worldwide ShippingWe ship worldwide. Delivery times vary by destination:United States: 7–18 business daysEurope: 8–20 business daysCanada/Australia: 10–20 business daysOther regions: 10–30 business daysDelivery times are estimates only and not guaranteed.Customs & Import RegulationsCustomers are solely responsible for:Ensuring the purchased items are legal in their countryAny customs duties or import taxesDelays caused by customs inspectionsConfiscation by customs authoritiesWe do not offer refunds for orders seized, delayed, or rejected by customs.Shipping AccuracyCustomers are responsible for providing accurate shipping information.We are not liable for:Incorrect addressesFailed delivery attemptsReturned packages due to address errorsReshipping requires additional shipping fees.Lost PackagesIf tracking confirms delivery, we are not responsible for lost or stolen packages.For packages lost in transit (no delivery confirmation), we will assist in filing a carrier investigation.
Refund Policy
Due to the intimate and personal nature of our products, ALL SALES ARE FINAL.We do not accept returns, refunds, or exchanges except in the case of a verified incorrect item shipment.Non-Refundable ItemsThe following items are strictly non-refundable:Used intimate apparelWorn underwearPersonalized selectionsClearance or promotional itemsFor hygiene, health, and safety reasons, we cannot restock or resell returned intimate garments.Incorrect Item PolicyIf you receive the wrong item:Contact us within 48 hours of deliveryProvide clear photos of the item and packagingInclude your order numberIf verified, we may:Offer a replacement (if available), orProvide store credit at our discretionWe do not issue monetary refunds unless legally required.Chargeback & Payment DisputesBy completing a purchase, you agree to our Final Sale policy.Unauthorized chargebacks or disputes may result in:Permanent account suspensionBlacklisting of shipping addressSubmission of evidence to payment processorsWe reserve the right to defend all disputes with transaction records, order confirmations, and policy acceptance proof.
Cancellation / Return / Exchange Policy
Order CancellationOrders may only be canceled within 6 hours of purchase.After processing begins, orders cannot be canceled.ReturnsWe do not accept returns under any circumstances due to hygiene and safety concerns.Attempted unauthorized returns will not be processed or refunded.ExchangesWe do not offer exchanges.All items are unique and considered final sale.Refusal of ServiceWe reserve the right to:Refuse service to anyoneCancel orders suspected of fraudLimit quantities per customerReject suspicious transactions
