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Shipping Policy
Age Restriction Notice
By placing an order on this website, you confirm that you are at least 18 years of age and legally permitted to purchase the products offered on this site.
We reserve the right to refuse service, cancel any order, or request additional verification if we believe the purchaser does not meet the minimum age requirement.
Order Processing Time
All orders are processed within 2–5 business days after payment has been successfully confirmed.
Processing time may be extended during peak periods, holidays, payment verification checks, inventory delays, customs reviews, or other circumstances beyond our control.
Order processing does not include transit time.
Shipping Time Estimates
We ship worldwide. Estimated delivery times are as follows:
- ✨United States: 7–18 business days
- ✨Europe: 8–20 business days
- ✨Canada / Australia: 10–20 business days
- ✨Other Regions: 10–30 business days
These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs inspections, postal disruptions, weather conditions, public holidays, or other events outside our control.
Shipping Coverage
We aim to ship to as many countries and regions as legally and operationally possible. However, certain destinations may be unavailable due to:
- ✨legal restrictions
- ✨carrier limitations
- ✨customs regulations
- ✨payment processor requirements
- ✨local import prohibitions
If we are unable to ship to your destination, we may cancel the order and issue a refund only for the product amount, subject to our internal review and payment processor limitations.
Customs, Duties, and Import Compliance
Customers are solely responsible for ensuring that all items ordered are legal to import, possess, and receive in their country, state, province, or locality.
The customer is also responsible for:
- ✨all customs duties, VAT, import taxes, and brokerage fees
- ✨compliance with local import laws and regulations
- ✨any inspections, delays, confiscation, or destruction by customs authorities
- ✨confirming whether the product category may be restricted in the destination country
We do not guarantee customs clearance and we are not responsible for delays, seizures, refusals, or losses caused by customs or border authorities.
If a package is held, rejected, returned, destroyed, or confiscated by customs or any government authority, no refund, replacement, or credit is guaranteed, unless required by applicable law.
Shipping Address Accuracy
Customers are fully responsible for providing complete, accurate, and deliverable shipping information at checkout.
We are not responsible for:
- ✨incorrect or incomplete addresses
- ✨missing apartment, unit, suite, or building details
- ✨packages delivered to the wrong address due to customer error
- ✨failed delivery attempts
- ✨packages returned to sender due to address issues
If an order is returned, reshipment may be possible at the customer’s expense. Shipping fees are non-refundable unless otherwise required by law.
Risk of Loss
Once an order has been handed over to the carrier, the risk of loss passes to the customer to the maximum extent permitted by law.
We are not liable for:
- ✨lost packages
- ✨stolen packages after delivery
- ✨misrouted shipments
- ✨delays caused by the carrier
- ✨packages marked as delivered but not received
- ✨any consequence arising from carrier handling errors
If tracking confirms delivery, the order is considered fulfilled, and we may not be able to issue a replacement or refund.
Undeliverable or Returned Packages
If a package cannot be delivered and is returned to us, we may, at our discretion:
- ✨reship the item at the customer’s expense
- ✨issue store credit
- ✨refund the product price only, excluding shipping and handling costs
Reshipment is not guaranteed and depends on product availability, destination eligibility, and internal review.
Lost in Transit Claims
If a package has not been marked as delivered and appears lost in transit, we may assist the customer in opening an investigation with the carrier.
However, we do not guarantee that the carrier will recover the package or that a refund or replacement will be issued.
Claims may be subject to:
- ✨carrier investigation timelines
- ✨proof of non-delivery
- ✨customer cooperation
- ✨policy limitations imposed by payment processors or shipping partners
Final Sale Policy
Due to the intimate, personal, and hygiene-sensitive nature of our products, all sales are final once shipped.
We do not accept returns, refunds, or exchanges, except where required by law or explicitly approved by us in writing.
Any approval for refund, replacement, or store credit is strictly discretionary and may require evidence such as photos, order details, and carrier documentation.
Refused, Delayed, or Seized Shipments
We are not responsible for orders delayed, refused, seized, or destroyed due to:
- ✨customs procedures
- ✨postal restrictions
- ✨import laws
- ✨local censorship or morality rules
- ✨destination-country regulations
- ✨customer non-compliance with import rules
In such cases, no guarantee of refund or replacement is made.
Fraud Prevention and Order Review
We reserve the right to:
- ✨place any order on hold for review
- ✨request identity or age verification
- ✨cancel suspicious or high-risk orders
- ✨refuse service to any customer
- ✨limit quantities per order or per customer
- ✨block future purchases where misuse or fraud is suspected
Any chargeback, payment dispute, or fraudulent claim may result in account suspension and denial of future service.
Policy Changes
We reserve the right to modify, update, or replace this Shipping Policy at any time without prior notice.
The policy in effect at the time of purchase will generally apply to that order, subject to applicable law and payment processor requirements.
Contact Information
If you have questions about shipping, please contact us at:
Email: influencer@idolworn.com
Phone/WhatsApp: +1 (582) 271-9386
Business Hours: 10:00 am to 6:00 pm
